{"id":3209,"date":"2021-12-30T22:00:18","date_gmt":"2021-12-31T06:00:18","guid":{"rendered":"https:\/\/wordpress-1661909-6622567.cloudwaysapps.com\/?page_id=3209"},"modified":"2021-12-30T22:01:05","modified_gmt":"2021-12-31T06:01:05","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/brawlstar.store\/pt_br\/customer-help\/","title":{"rendered":"Ajuda ao cliente"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3209\" class=\"elementor elementor-3209\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-jqx8l6h elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"jqx8l6h\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71ce628\" data-id=\"71ce628\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-967abd8 elementor-widget elementor-widget-heading\" data-id=\"967abd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estamos sempre aqui para ajud\u00e1-lo.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37416a3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"37416a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e9e4f0f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9e4f0f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-efa76e8\" data-id=\"efa76e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-819e98a elementor-widget elementor-widget-text-editor\" data-id=\"819e98a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Respostas \u00e0s d\u00favidas mais comuns sobre compras<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6de736 elementor-widget elementor-widget-heading\" data-id=\"c6de736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pedidos e remessa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f58105b elementor-widget elementor-widget-accordion\" data-id=\"f58105b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2571\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2571\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que forma de pagamento voc\u00eas aceitam?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2571\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2571\"><ul><li><strong>Pagar com cart\u00e3o de cr\u00e9dito\/d\u00e9bito<\/strong><\/li><\/ul><p>As op\u00e7\u00f5es de cart\u00e3o de cr\u00e9dito\/d\u00e9bito dispon\u00edveis est\u00e3o listadas abaixo.<\/p><p>Essa transa\u00e7\u00e3o \u00e9 altamente segura e criptografada pelo Stripe.<\/p><p>Observe que a Brawler Stars n\u00e3o coleta o n\u00famero do seu cart\u00e3o de cr\u00e9dito\/d\u00e9bito ou informa\u00e7\u00f5es pessoais quando voc\u00ea faz um pagamento. Em caso de d\u00favidas sobre suas transa\u00e7\u00f5es em nosso site, consulte o banco emissor do seu cart\u00e3o para obter informa\u00e7\u00f5es.<\/p><p>Voc\u00ea tamb\u00e9m usa o Apple Pay se estiver usando dispositivos Apple.<\/p><ul><li><strong>Pagar com Paypal<\/strong><\/li><\/ul><p><br \/>Ao fazer um pedido com o PayPal, voc\u00ea ser\u00e1 redirecionado para a p\u00e1gina de pagamento do PayPal, onde poder\u00e1 confirmar o pagamento fazendo login com seu nome de usu\u00e1rio e senha do PayPal.<\/p><p>Voc\u00ea ainda pode fazer o check-out mesmo sem uma conta do PayPal. Para isso, clique em \"Pay with Debit\/Credit Card\" (Pagar com cart\u00e3o de d\u00e9bito\/cr\u00e9dito) na p\u00e1gina de pagamento do PayPal e voc\u00ea ser\u00e1 redirecionado para uma p\u00e1gina segura, onde poder\u00e1 inserir as informa\u00e7\u00f5es do seu cart\u00e3o de cr\u00e9dito ou concluir o pagamento com seguran\u00e7a via PayPal.<\/p><p>Aceitamos pagamentos somente na forma de Visa, MasterCard, Discover e PayPal. N\u00e3o aceitaremos nenhuma outra forma de pagamento al\u00e9m das listadas acima. Todas as informa\u00e7\u00f5es confidenciais enviadas entre o seu computador e os sistemas do PayPal s\u00e3o automaticamente criptografadas, garantindo que suas informa\u00e7\u00f5es sejam mantidas em sigilo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2572\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2572\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quanto tempo leva para eu receber meu pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2572\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2572\"><p><strong>TEMPO DE PROCESSAMENTO<\/strong><\/p><p>Somos uma empresa de impress\u00e3o sob demanda, portanto, aguarde de 3 a 5 dias \u00fateis de tempo de processamento, dependendo do tipo de produto e do nosso volume atual, antes que seu pedido seja enviado. Leva tempo para que as nossas ovelhas de microfibra-poli\u00e9ster se transformem em l\u00e3 para que possamos produzir produtos personalizados incr\u00edveis que se ajustem perfeitamente a voc\u00ea.<\/p><p>Os pedidos feitos em feriados e finais de semana ser\u00e3o processados nos dias \u00fateis seguintes.<\/p><p>Observe que a entrega de pedidos com mais de um item pode ser feita em datas diferentes, de acordo com a disponibilidade de estoque.<\/p><p><strong>REMESSA PADR\u00c3O<\/strong><\/p><p>Tempo de envio do pedido:<\/p><ul><li>Normalmente, a entrega do pacote nos EUA leva de 5 a 15 dias \u00fateis.<\/li><li>Para clientes de outros pa\u00edses, aguarde de 15 a 20 dias \u00fateis para o envio.<\/li><li>Devido \u00e0 pandemia de Covid-19, o tempo de envio pode levar v\u00e1rios dias adicionais<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2573\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2573\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como criar uma conta?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2573\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2573\"><p>Voc\u00ea pode criar uma conta ao fazer um pedido e tamb\u00e9m diretamente na p\u00e1gina \"my account\".\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2574\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2574\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como alterar meu endere\u00e7o de entrega?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2574\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2574\"><p>Para alterar seu endere\u00e7o de entrega, entre em contato conosco o mais r\u00e1pido poss\u00edvel e n\u00f3s o ajudaremos a garantir que receber\u00e1 seu pedido no endere\u00e7o correto. Entre em contato conosco agora<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2575\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2575\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como acompanhar o status do meu pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2575\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2575\"><p>Assim que seu pedido for enviado, voc\u00ea receber\u00e1 um e-mail de confirma\u00e7\u00e3o com o n\u00famero de rastreamento.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2576\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2576\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Voc\u00eas manter\u00e3o as informa\u00e7\u00f5es do meu cart\u00e3o de cr\u00e9dito em arquivo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2576\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2576\"><p>Todos os nossos pagamentos com cart\u00f5es de pagamento s\u00e3o processados pelo PayPal, que oferece uma das plataformas de pagamento mais seguras do mundo. Seu pagamento para qualquer compra \u00e9 processado de forma segura pelo PayPal.<\/p><p>Todas as informa\u00e7\u00f5es confidenciais enviadas entre o seu computador e os sistemas do PayPal s\u00e3o automaticamente criptografadas, garantindo que suas informa\u00e7\u00f5es sejam mantidas em sigilo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2577\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2577\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Serei respons\u00e1vel por alguma taxa alfandeg\u00e1ria ou de impostos?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2577\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2577\"><p>As taxas alfandeg\u00e1rias dependem da legisla\u00e7\u00e3o de seu pa\u00eds. Nossa experi\u00eancia diz que, na maioria dos casos, n\u00e3o \u00e9 necess\u00e1rio pagar nenhuma taxa alfandeg\u00e1ria. Marcamos todos os nossos pedidos como presentes de baixo valor. Al\u00e9m disso, enviamos pedidos maiores em pacotes separados para evitar essas cobran\u00e7as.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2578\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2578\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Voc\u00eas enviam para o meu pa\u00eds?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2578\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2578\"><p>SIM. N\u00e3o importa onde voc\u00ea mora, enviamos nossos produtos para todo o mundo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2579\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2579\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Meus itens vir\u00e3o em um \u00fanico pacote?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2579\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2579\"><p>Se voc\u00ea tiver encomendado v\u00e1rios itens diferentes, eles poder\u00e3o ser enviados separadamente.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25710\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-25710\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como rastrear meu pacote?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-25710\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-25710\"><p>Recomendamos que voc\u00ea rastreie seu pacote com <a href=\"https:\/\/www.17track.net\/en\"><strong>17TRACK<\/strong><\/a>. e nossa transportadora \u00e9 <strong>4PX<\/strong>.<\/p><p>Rastrear com <a href=\"https:\/\/www.17track.net\/en\"><strong>17TRACK<\/strong><\/a><\/p><p><strong>Observa\u00e7\u00e3o<\/strong>: Geralmente, depois que o remetente envia seu pacote, ele \u00e9 processado pela transportadora e, em seguida, eles verificam e inserem as informa\u00e7\u00f5es de rastreamento. Pode haver um atraso entre esses eventos de escaneamento e a disponibilidade do rastreamento em seu sistema. Normalmente, o processamento leva de 5 a 10 dias e, \u00e0s vezes, leva mais tempo, dependendo da velocidade com que os servi\u00e7os postais processam as remessas, portanto, as informa\u00e7\u00f5es de rastreamento podem n\u00e3o aparecer on-line imediatamente.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25711\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-25711\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Minhas informa\u00e7\u00f5es de rastreamento n\u00e3o est\u00e3o sendo atualizadas<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-25711\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-25711\"><p>Em geral, depois que o remetente envia seu pacote, ele \u00e9 processado pela transportadora e, em seguida, ela escaneia e insere as informa\u00e7\u00f5es de rastreamento. Pode haver um atraso entre esses eventos de escaneamento e a disponibilidade do rastreamento em seu sistema. Normalmente, o processamento leva de 5 a 10 dias e, \u00e0s vezes, leva mais tempo, dependendo da velocidade com que os servi\u00e7os postais processam as remessas; portanto, as informa\u00e7\u00f5es de rastreamento podem n\u00e3o aparecer on-line imediatamente.<\/p><ul><li>A transportadora ainda n\u00e3o aceitou seu pacote.<\/li><li>A transportadora ainda n\u00e3o escaneou e inseriu as informa\u00e7\u00f5es de rastreamento do seu pacote.<\/li><li>Seu n\u00famero de rastreamento est\u00e1 incorreto ou \u00e9 inv\u00e1lido.<\/li><li>O item foi postado h\u00e1 muito tempo e as informa\u00e7\u00f5es n\u00e3o est\u00e3o mais dispon\u00edveis.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25712\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-25712\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">As informa\u00e7\u00f5es de rastreamento dizem \"entregue\", mas n\u00e3o recebi meu pedido<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-25712\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-25712\"><p>Pedimos desculpas por seu item n\u00e3o ter sido entregue. Por mais que desejemos que todos os itens sejam enviados sem problemas, n\u00e3o temos controle sobre outros poss\u00edveis motivos\/fatores pelos quais um item n\u00e3o chegou \u00e0 sua caixa de correio. O que podemos recomendar \u00e9 que voc\u00ea verifique com os vizinhos para ver se eles possivelmente t\u00eam o pacote ou verifique a ag\u00eancia local dos correios.<\/p><p>A maioria dos clientes que passaram pela mesma situa\u00e7\u00e3o que voc\u00ea encontrou o item com o vizinho ou na ag\u00eancia local dos correios. Todos os problemas de entrega dom\u00e9stica tornam-se responsabilidade do servi\u00e7o postal local ap\u00f3s o envio. Voc\u00ea pode entrar em contato diretamente com eles.<\/p><p>Certifique-se de ter informado os detalhes de envio corretos e completos ao fazer o pedido. N\u00c3O nos responsabilizamos por pacotes enviados para o endere\u00e7o incorreto informado pelo comprador.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25713\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-25713\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Ao rastrear meu pacote, ele diz \"falha na entrega<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-25713\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-25713\"><p>O item sofreu uma tentativa de entrega, mas n\u00e3o foi entregue, o que pode ser devido a v\u00e1rios motivos. Entre em contato com a transportadora para obter esclarecimentos. Informamos que N\u00c3O nos responsabilizaremos por pacotes que n\u00e3o tenham sido entregues devido a:<\/p><p>Item recusado pelo destinat\u00e1rio<br \/>Endere\u00e7o incorreto\/ileg\u00edvel\/incompleto<br \/>Per\u00edodo de reten\u00e7\u00e3o expirado - em alguns pa\u00edses, os destinat\u00e1rios s\u00e3o aconselhados a reclamar seus pacotes na ag\u00eancia local dos correios. Se n\u00e3o for reclamado, o pacote ser\u00e1 enviado de volta ao nosso dep\u00f3sito.<br \/>Aus\u00eancia do destinat\u00e1rio - O destinat\u00e1rio n\u00e3o est\u00e1 dispon\u00edvel no momento da entrega<br \/>Pol\u00edticas, regras e regulamentos alfandeg\u00e1rios<br \/>Caso n\u00e3o tenha recebido o pacote, recomendamos que entre em contato com a ag\u00eancia local dos correios para agendar uma nova entrega ou coletar o item imediatamente. Geralmente, a transportadora tem um prazo de coleta. Recomendamos que voc\u00ea retire seu pacote imediatamente ou ele poder\u00e1 ser devolvido ao nosso dep\u00f3sito.<\/p><p>Se isso acontecer, teremos que esperar para ver se o pacote ser\u00e1 devolvido para n\u00f3s.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8c8ba54\" data-id=\"8c8ba54\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa21499 elementor-widget elementor-widget-text-editor\" data-id=\"fa21499\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se voc\u00ea precisar trocar um item<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c1d560 elementor-widget elementor-widget-heading\" data-id=\"6c1d560\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Devolu\u00e7\u00f5es e trocas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-200d9a5 elementor-widget elementor-widget-accordion\" data-id=\"200d9a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como receber suporte ao cliente?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3361\"><p>Estamos ansiosos para ajud\u00e1-lo com sua consulta. Respondemos \u00e0s mensagens de e-mail na ordem em que elas s\u00e3o recebidas e responderemos ao seu e-mail o mais r\u00e1pido poss\u00edvel. <a href=\"https:\/\/wordpress-1661909-6622567.cloudwaysapps.com\/contact-us\/\"><strong>Entre em contato conosco agora<\/strong><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qual \u00e9 sua pol\u00edtica de devolu\u00e7\u00f5es?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3362\"><p>Devido ao m\u00e9todo de produ\u00e7\u00e3o que usamos para todos os nossos produtos, n\u00e3o podemos aceitar devolu\u00e7\u00f5es, a menos que o item esteja comprovadamente danificado\/defeituoso.<\/p><p>Nossa pol\u00edtica tem dura\u00e7\u00e3o de 30 dias. Se j\u00e1 se passaram 30 dias desde que voc\u00ea recebeu sua compra, infelizmente, n\u00e3o poderemos oferecer reembolso ou troca.<\/p><p>Para ter direito \u00e0 devolu\u00e7\u00e3o, o item deve estar sem uso e nas mesmas condi\u00e7\u00f5es em que foi recebido. Ele tamb\u00e9m deve estar na embalagem original.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Recebi um item errado \/ com defeito<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3363\"><p>Se o produto que voc\u00ea recebeu estiver errado ou com defeito, entre em contato conosco o mais r\u00e1pido poss\u00edvel e forne\u00e7a seu nome completo, n\u00famero do pedido e uma breve explica\u00e7\u00e3o do problema. Entre em contato conosco agora<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Estou perdendo um item do meu pedido<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3364\"><p>\u00c9 poss\u00edvel que tenhamos enviado seus itens em pacotes separados. Portanto, verifique seus e-mails para saber se algum dos itens chegar\u00e1 separadamente.<\/p><p>Se um item estiver faltando, entre em contato conosco informando o n\u00famero do seu pedido, o t\u00edtulo do produto do item faltante e fotos da embalagem mostrando a etiqueta de envio.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3365\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3365\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qual \u00e9 o prazo para comunicar um problema com meu pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3365\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3365\"><p>Voc\u00ea deve relatar qualquer problema relacionado ao seu pedido antes de 7 dias ap\u00f3s a entrega do pedido. Se uma reclama\u00e7\u00e3o n\u00e3o for enviada dentro do prazo pr\u00e9-requisito, infelizmente, n\u00e3o h\u00e1 nada que possamos fazer para ajud\u00e1-lo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3366\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3366\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que devo fazer se inserir um endere\u00e7o de entrega incorreto?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3366\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3366\"><p>Entre em contato conosco o mais r\u00e1pido poss\u00edvel e n\u00f3s o ajudaremos a garantir o recebimento do seu pedido no endere\u00e7o correto, informando seu nome completo e o n\u00famero do pedido.<a href=\"https:\/\/wordpress-1661909-6622567.cloudwaysapps.com\/contact-us\/\"><strong> Entre em contato conosco agora<\/strong><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3367\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3367\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso alterar ou cancelar um pedido depois de t\u00ea-lo enviado?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3367\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3367\"><p>Se o seu pedido ainda n\u00e3o tiver sido processado, n\u00f3s o ajudaremos a trocar os itens que deseja substituir.<\/p><p>O cancelamento de um pedido \u00e9 poss\u00edvel, desde que o pedido ainda n\u00e3o tenha sido enviado. Uma taxa de cancelamento de 10% \u00e9 cobrada de um cliente que deseja cancelar seu pedido. O cancelamento de um pedido n\u00e3o \u00e9 poss\u00edvel para pedidos que j\u00e1 tenham sido enviados.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3368\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3368\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Por que meu item parece diferente da foto?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3368\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3368\"><p>Lembre-se de que as imagens dos produtos s\u00e3o apenas para fins ilustrativos e podem ser diferentes do produto real. Devido a diferen\u00e7as nos monitores, as cores dos produtos tamb\u00e9m podem parecer diferentes das mostradas no site. A maioria das imagens de produtos mostradas n\u00e3o s\u00e3o fotos de produtos REAIS, mas modelos e maquetes para mostrar nossos designs. Por favor, cuide de suas expectativas.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3369\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-3369\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Manual e instru\u00e7\u00f5es para impress\u00f5es em tela<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3369\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-3369\"><p>O produto que voc\u00ea recebeu parece estar mal impresso e com defeito? Voc\u00ea s\u00f3 precisa dobr\u00e1-lo.<\/p><p>O produto foi impresso dessa forma intencionalmente, pois precisa cobrir tanto a superf\u00edcie quanto as laterais das molduras. \u00c9 por isso que voc\u00ea v\u00ea detalhes duplicados em cada parte que se conecta com as outras pe\u00e7as das impress\u00f5es.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>We are always here to assist you. Common purchase queries answered Orders and Shipping What form of payment do you accept? Pay with Credit\/Debit Card The available credit\/debit card options are listed below. This transaction is strongly secured and encrypted by Stripe. Please note that Brawler Stars does not collect your credit\/debit card number or [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3209","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Help | Brawl Stars Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wordpress-1240819-4438161.cloudwaysapps.com\/customer-help\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Help | Brawl Stars Store\" \/>\n<meta property=\"og:description\" content=\"We are always here to assist you. 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By clicking on the small padlock, your internet browser will give you more information on the\u2026","rel":"","context":"Post similar","block_context":{"text":"Post similar","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3,"url":"https:\/\/brawlstar.store\/pt_br\/privacy-policy\/","url_meta":{"origin":3209,"position":1},"title":"PRIVACY POLICY","author":"Brawl Stars","date":"2021-07-24","format":false,"excerpt":"ARTICLE 1 - PERSONAL INFORMATION COLLECTED When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and email address. When you browse our store, we also automatically receive the Internet\u2026","rel":"","context":"Post similar","block_context":{"text":"Post similar","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":817,"url":"https:\/\/brawlstar.store\/pt_br\/return-refund-policy\/","url_meta":{"origin":3209,"position":2},"title":"RETURN\/REFUND POLICY","author":"Brawl Stars","date":"2021-08-19","format":false,"excerpt":"RETURN WITHIN 30 DAYS Our policy lasts 30 days. If 30 days have passed since we received your product, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. It must also\u2026","rel":"","context":"Post similar","block_context":{"text":"Post similar","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":862,"url":"https:\/\/brawlstar.store\/pt_br\/terms-and-services\/","url_meta":{"origin":3209,"position":3},"title":"TERMS AND SERVICES","author":"Brawl Stars","date":"2021-08-19","format":false,"excerpt":"OVERVIEWThis website is operated by BRAWLER STARS. On this site, the terms \"we\", \"our\" and \"our\" refer to the company BRAWLER STARS.BRAWLER STARS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and\u2026","rel":"","context":"Post similar","block_context":{"text":"Post similar","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":764,"url":"https:\/\/brawlstar.store\/pt_br\/about\/","url_meta":{"origin":3209,"position":4},"title":"About","author":"Brawl Stars","date":"2020-02-05","format":false,"excerpt":"About Brawler Stars Helping You Look Good Let's Talk about Brawler Stars Here at BRAWLER STARS, we're obsessed in creating things that YOU are obsessed with. We're the perfect place to find apparel and merch based on your favorite brawl stars character.If you are looking for new equipment, this is\u2026","rel":"","context":"Post similar","block_context":{"text":"Post similar","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/wordpress-1661909-6622567.cloudwaysapps.com\/wp-content\/uploads\/2021\/08\/brawler_Brawl_Pass.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/wordpress-1661909-6622567.cloudwaysapps.com\/wp-content\/uploads\/2021\/08\/brawler_Brawl_Pass.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/wordpress-1661909-6622567.cloudwaysapps.com\/wp-content\/uploads\/2021\/08\/brawler_Brawl_Pass.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/wordpress-1661909-6622567.cloudwaysapps.com\/wp-content\/uploads\/2021\/08\/brawler_Brawl_Pass.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":856,"url":"https:\/\/brawlstar.store\/pt_br\/delivery-times\/","url_meta":{"origin":3209,"position":5},"title":"DELIVERY TIMES","author":"Brawl Stars","date":"2021-08-19","format":false,"excerpt":"Thanks to our incredible partnerships with super-intelligent alien androids our courier partners, our shipping options are guaranteed to be affordable to you. So you ordered fandom merch from Brawler Stars. Congrats! A super-awesome package is now on its way to you! Doesn\u2019t matter where you are either: we ship globally,\u2026","rel":"","context":"Post similar","block_context":{"text":"Post similar","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/brawlstar.store\/pt_br\/wp-json\/wp\/v2\/pages\/3209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brawlstar.store\/pt_br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brawlstar.store\/pt_br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brawlstar.store\/pt_br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brawlstar.store\/pt_br\/wp-json\/wp\/v2\/comments?post=3209"}],"version-history":[{"count":0,"href":"https:\/\/brawlstar.store\/pt_br\/wp-json\/wp\/v2\/pages\/3209\/revisions"}],"wp:attachment":[{"href":"https:\/\/brawlstar.store\/pt_br\/wp-json\/wp\/v2\/media?parent=3209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}